Yvone
Muga
B i o
I am a virtual assistant who specializes in lead generation
I am a B2B Lead Generation Specialist with a growth mindset and a strong sense of responsibility.
With a decade of experience in the BPO industry, specializing in US Healthcare clients/accounts, I am proficient in LinkedIn Social Selling, Sales Navigator, CRM Management (HubSpot), and prospect qualification.
I am highly detail-oriented and organized, deeply passionate about helping clients succeed, and a self-motivated learner who excels in problem-solving and teamwork.
E x p e r t i s e
- Proven track record of generating high-quality leads through various channels and nurturing them to conversion.
- Possess strong skills in prospecting, qualifying, and engaging leads to create sales opportunities for the sales team.
- Proficient in accurately and efficiently entering and organizing large volumes of data, ensuring data integrity and confidentiality.
- Provides reliable and proactive virtual assistance, managing schedules, emails, and administrative tasks, and maintaining open communication with clients to ensure their satisfaction.
t o o l s u s e d
work Experience
Lead Generation Specialist - Project Based
March 2023 - Present
Data Entry Specialist | Transaction Processing Associate
February 2013 - March 2023
- Creating 80 new deals weekly, sending 150 emails, and interacting with prospects.
- Sending 20 LinkedIn Sales Navigator messages and emails daily.
- Collaborating with the Country Manager and managing the HubSpot database, identifying priority leads, and eliminating irrelevant entries.
- Aiming to schedule a minimum of 3 appointments with potential clients weekly.
- Conducting research on PH/US E-commerce Apps using the Google Play store and LinkedIn.
- Utilizing HubSpot to create 20 deals daily and tagging the Country Manager on each card.
- Create a weekly report using Figma.
- Segmenting the current lead list based on specific criteria to optimize outreach efforts.
- Monitoring the status and progress of email campaigns and making necessary adjustments for optimal performance.
- Provides administrative/clerical support to business operations by performing processing tasks such as data entry, scanning, mail sorting, or similar activities.
- Performs data entry of material from source documents to a computer database.
- Transcribes routine pre-coded and identifiable alphanumeric data from source documents and/or phone calls into an automated system.
- Ensures accuracy and completeness of data/assigned work.
- Ability to compare lists of numbers and find mismatches/errors
- Handle multiple assignments and provide great customer service.
- Maintain a high level of confidentiality, informational accuracy, and production.
- Must be able to work under strict deadlines.
Sales Development Representative - Project Based
August 2022 - October 2022
- Prospected and qualified leads through a multi-channel approach (cold calling, emailing, videos, LinkedIn)
- Collaborated within an SDR team and exceeded sales metrics by 120%
- Created call scripts, email campaigns, and prospecting videos
- Participated in weekly performance reviews and coaching sessions
- Selected in the top 2% of applicants for SDR role in SaaS
- Trained and assessed for 200+ hours on sales development skills
- Developed emotional intelligence (EQ) skills including empathy, growth mindset, coachability, rejection handling, time management, and prioritization
- Utilized various sales methodologies and qualifying frameworks (e.g. BANT)
Production Associate (E-Book Services)
July 2011 - August 2012
- Convert manuscripts to digital formats for E-book production
- Review and edit E-book files for quality and accuracy
- Create E-book covers and layouts using design software
- Ensure compliance with company guidelines and industry standards
- Strong attention to detail, problem-solving, and time-management skills.
Work experience
Lead Generation Specialist - Project Based
March 2023 - Present
c l o s e d D e a l
in-progress Deals
us prospects
ph prospects
C e r t i f i c a t e s
trainings attended
- ISEC17 EN: Information Security Awareness 2017 - 09/07/2017
- CBC18 English-US: Conduent Code of Business Conduct 2018 - 02/22/2018
- CBC18 English-US: Conduent Code of Business Conduct 2019 - 03/06/2019
- CMS Medicare Parts C & D FWA and Compliance Training - 05/08/2019
- Using Lean to Perfect Organizational Processes - 05/15/2019
- Using Lean to Reduce Waste and Streamline Value Flow - 05/27/2019
- Using Lean to Improve Flow and Pull - 05/27/2019
- Five Steps to Perfection: Implementing Lean- 05/27/2019
- Applying Value Stream Mapping in Lean Business - 05/27/2019
- Workforce Monitoring Policy - Philippines - 10/10/2019
- Information Privacy & HIPAA Training 2020 - 01/30/2020
- Value Stream Maps for Non-manufacturing Processes
- CBC20 English: Conduent Code of Business Conduct 2020 - 04/20/2020
- CBC21P English: Conduent Code of Business Conduct 2021 for Production Associates - 05/04/2021
- ISEC21 EN: Information Security Awareness 2021 - 10/08/2021
- FCPA21 TRACE – Anti-bribery Compliance Training for Conduent 2021 - 11/18/2021
- IPT22 English: Information Privacy Training + HIPAA 2022 (Annual) - 02/19/2022
- ISEC22-RF EN: Information Security Awareness Refresher Course - 05/19/2022
- CBC22P English: Conduent Code of Business Conduct 2022 for Production Associates - 05/19/2022
personality test
educational background
Bachelor of Science in Office Systems Management
Batch of 2011
